Yuva call centre was started by Chhattisgarh’s Raman Singh government in 2017.
President Ram Nath Kovind during his visit to Yuva call centre in Dantewada. (Photo: Twitter/@rashtrapatibhvn)
- Centre has already trained 500 men and women
- The call centre is Chhattisgarh’s largest
- Government hopeful the call centre will provides alternatives to youth
If we think of a call centre, we would think of a swanky tall building in the middle of a big IT city like Bengaluru, Hyderabad, Mumbai or Delhi. However, the Raman Singh government in Chhattisgarh has set up Yuva, a BPO call centre in Dantewada which is known to be a hotbed for Maoist activity.
The call centre assumes importance in the state since it is the first of its kind in an area where the development of infrastructure and civic amenities has been a problem given the area’s vulnerability to Naxal violence.
Yuva was opened in December 2017 and has successfully provided training to 500 young men and women from Naxal-affected areas. The government is hopeful that the call centre will provide an alternative to youth in the Maoist hotbed.
“Bastar was chosen because it’s a place that needs real change. It is a rural area and the motive was to start a company in a place where real employment is needed,” said the BPO’s manager.
Yuva has been able to tap the potential of thousands of youth living in far-flung Naxal affected areas like Bijapur and Sukma.
Anjisha, an employee at Yuva, travels 40 kms one way just to show up for work in the hope of making a better life for herself and her family.
“People’s perspective about us has changed. Once they realise that we work in a call centre, they show us more respect,” Anjisha said.
Much of the credit of the BPO goes to the district collector of Dantewada Saurabh Kumar. “It has made an impact on families of these villages because they don’t look at education or government provided training as a routine but they can now look at it with the prospective of receiving a job at the end of it. So it provides hope and happiness at a family level at least,” said Kumar.
Yuva, Chhattisgarh’s largest call centre in Dantewada, hasn’t only taken a stride forward towards Digital india but it has also helped youth provide employment to young men and women who might otherwise be lured into violence.