Engaging the New Healthcare Customer

The healthcare industry business model has transformed in fundamental ways and is now driven by consumerization. Healthcare providers have started aligning organizational focus to the patient using digital transformation methodologies.

Healthcare organizations are looking at new ways to leverage technology to improve costumer engagement and experience. Digital transformation not just contributes to greater health outcomes for patients but also benefits the bottom line of healthcare providers.

The new healthcare customer is highly informed, engaged and involved. When a differentiated customer experience is provided to them it can lead to satisfied customers and this in turn results in creating more potential market share and revenue growth.

The connection between revenue growth and customer satisfaction is becoming increasingly clear. Failing to live up to the expectations of the customer has an impact on the bottom line of the healthcare providers.

Reputation, brand, revenue growth and market share are all at risk if the customer has a negative experience. In today’s digital world poor customer service and bad experiences can have a significant impact on the customer’s decision regarding where to obtain healthcare.

Attracting and retaining new customers is no longer restricted to hotels, banks and retailers. Healthcare providers also need to focus on the ability to attract and retain customers. Customer expectations have evolved over the years and only those providers that cater to this change will succeed.

Innovative Digital Transformation Initiatives

Patient Management Initiative

Define opportunities by enhancing patient access process, improving data integrity and reducing insurance denials. The data and observations need to be synthesized to form insights.

Customer focus can help in uncovering themes that are usually not obvious. The journey map to define the capabilities required for customer focus can be identified with thoughtful exploration.

Discover Needs of Customers

Digital tools can be used to satisfy the desire of customers for engagement. Most organizations do not know which tools to use.

Organizations need to clearly articulate goals by engaging with customers and observing their behaviour, challenges, needs and opportunities. A proper patient engagement strategy can help in determining the right tools that you need to use to transform customer experience.

Solutions

It is important to understand what improves clinical effectiveness, drives customer loyalty, health outcomes and improves patient engagement. Involve customers to co-design solutions and develop concepts that can be tested on real users. Define the key operating model changes that are necessary to support the organization in the future.

Decide on Initiatives

When market competition is considered, it is important to have a strategic plan that caters to patient engagement. This is essential for achieving performance related results. A roadmap is required for delivering services and products. This can also help in prioritizing customer needs and preferences.

Enhance Customer Experience

The ongoing benefits need to be monitored to enhance customer experience. The initiatives need oversight. If customer expectations are not met, technology can help pinpoint the issues. This can help get the initiatives back on track.

Value and not volume is the guiding principle of the new healthcare system. The shifting focus has had a significant impact on how patients are cared and how healthcare providers are paid. This has led to increased patient choice with the focus on outcomes.

The new digital technology has created an innovative patient and provider contact mechanism. This unconventional communication channel has enabled on demand access to personal health data and scheduling.

Creating Value for a New Healthcare Customer

When it comes to creating value for customers, healthcare providers need to extend their focus beyond quality of care and price. They need to focus on engagement, convenience and other intangible factors like culture. Multiple strategies need to be designed to guide the digital transformation initiatives that are necessary to meet the customer demands.

Success in providing optimal patient experience is demonstrated through increased market share and enhanced brand value. The priority should be to engage with tomorrow’s patients. Customer engagement platforms create innovative ways to expand customer relationships.

When patients are the primary focus of healthcare providers they are most likely to report, better experience compared to other providers. In order to provide better support to customers, healthcare organizations have undergone phenomenal reorganization and transformation that has helped establish processes that facilitate changes by keeping the customer at the center.

Digital transformation should not be done without direction. Technology should not be used in haste to improve engagement. Customers want an experience that matches their expectations and preferences. It is important to define a vision and develop a strategy for digital transformation.



Source by Rahul Shariff

Magnetic Marketing Toolkit – Small Business Customer Building SystemSmall Business Customer Building System

Product Name: Magnetic Marketing Toolkit – Small Business Customer Building SystemSmall Business Customer Building System

Description:

If you are a Sales Professional: How would you like to end cold prospecting once and for all? Possess new, powerful ways to magnetically attract prospects who are pre-disposed to view you as an expert ally and advisor, pre-disposed to buy from you? Put an end to being “screened”, to phone tag? Have qualified prospects eagerly asking you to make time to see them?

If you are a Sales Manager or Marketing Executive: How would you like to cut all the fat, waste, even the uncertainty out of your company’s advertising…..AND…..make your salespeople immensely more productive?

One of my hottest, most in demand speech topics and consulting specialties is — “Magnetic Marketing” — and we get rave reviews from the people who acquire and use my Magnetic Marketing Systems and Strategies. (I’ve enclosed a few.)

I promise you that you, too, will be amazed at the power of my unusual yet proven methods to virtually transform businesses and sales careers from struggle or ‘average’ to meteoric growth and extraordinary success at blinding speed.

If you act quickly, you can put my “marketing wizardry” to work for YOU now, on a zero risk basis.

In this letter, I’m going to tell you exactly what my Systems can do for your business and career.

I Know You May Go To A Lot Of Seminars, Hear A Lot Of Speakers, And Own A Lot Of Books And Tapes. Still, I Outright Guarantee You’ve Never Gotten Your Hands On Anything Quite As Powerful And Practical As My Materials.

I have assembled a product like no other — yes, it includes audio cassettes, but you MUST NOT prejudge it because of that. This is actually a complete “TOOL KIT”…..real tools you take and use in your business. It’s called THE MAGNETIC MARKETING SYSTEMS KIT and you might think of it as a complete, transformational marketing department in a box. Actually, this is such a unique product it is hard to describe, but I’m going to take my very best shot.

There are 6 main, moneymaking “components” in my MAGNETIC MARKETING SYSTEMS KIT — let me walk you through each of them:

Now, here’s the best part: Information and ideas are fine, but let’s bridge the gap to implementation. It turns out that 90% of all businesses and sales careers fit one (or more) of these categories so perfectly…..YOUR business or sales career will match up with (at least) one of these categories so perfectly, you will be able to “steal” and use those “power documents” and strategies outright, just as if they were created for you…..only very minor adaptation necessary! Please pay attention to this point! At each seminar, after each speech, I am surrounded by people, each asking if the Kit applies to this business, that business, each believing theirs to be so ‘different’ it must not be included. So, to repeat: 90% of all businesses and sales careers are covered by this Kit! For most, at least one category is such a perfect match, there’s instant application with little or no creative adaptation.

The Kit covers business-to-business selling situations, to-consumer situations, retail, restaurants, professional practices, real estate, automobile sales, even financial services sales (where there are compliance issues), direct sales and network marketing, industrial, big ticket items, and on and on. And just about everybody who gets this Kit finds one category to be a very close match…..they learn and ‘borrow’ from ALL the materials, AND they are able to instantly and easily apply the tools from the one category best matched to their business.

Included in these Copyright-Free Documents, in one of the business examples, are the now-famous “Giorgio, Romance Director” Letters that I show at most seminars, that every audience falls in love with! You’ve just got to see this “marketing masterpiece”!

In addition to everything I created for you, I have also included 102 — yes, 102! — additional
“Exhibits” that I did NOT create. These came from people just like you, who purchased previous Editions of the Kit, took something, adapted it to their business, then sent it in with a report of extraordinary results.

These Exhibits let you see exactly how business owners, marketing executives, and salespeople have very successfully adapted and used the ‘power documents’ in the Kit. By seeing how they’ve moved the ‘documents’ from one business to another, from a different business to theirs, you can see how to do it too.

Don’t mistake this Kit for a big collection of “form letters”, by the way. SOME of my Marketing Systems are “letter driven”. But virtually EVERY possible media; every effective method of getting your ‘marketing message’ out to your target markets is included in my Systems. My MAGNETIC MARKETING KIT is a comprehensive, integrated package of help with marketing messages, target marketing, and every media and method.

Audio CD #1 “walks” you through every page, every ‘power document’, every tool, every example in the Kit. Sit down for about a half-hour at your desk or kitchen table, with the Kit, listen to this first CD, and you will understand everything in the Kit, where it is, why it’s there, how it is to be used. This way, you quickly set up your own “cafeteria line”, so you can go back through the line…..pick out the strategy and ‘tools’ most relevant to your business right now.….get those up and running, working for you.….then go back through the line and pick another system…..etc.

Oh, and don’t worry about the “how to eat an elephant problem” here — the answer IS “one bite at a time”. This Kit is NOT something you’re going to zip through once, put on a shelf and never go back to. Not at all! It IS a true “tool kit” you’ll keep going back to, time after time, month after month. And each time you choose and put to work a System, a strategy, or tool, you will AGAIN simplify your business, strengthen your marketing, increase your income!

Audio CD’s #2, 3, 4 and 5 give you a fast, crash course in these unusual, powerful marketing strategies. These unique CD’s condense my answers to a full day of interviewing about all of my marketing methods…..it’s a total “brain drain”…..and it’s eminently listenable. I promise you: you’re going to EAGERLY listen to these four CD’s over and over again, making new discoveries every time! If you have business associates, get them to listen to these 4 CD’s, and they’ll instantly have their minds opened to these new approaches.

Audio CD #6 is the “Fast Start CD”. Here, I focus only on a couple of the most powerful, easy to master, easy to implement Marketing Systems you can very quickly see great results from.

You get TWO “2nd Opinion Critique Certificates” — each lets you send any one printed promotional item for your business to me for my personal feedback, by mail or FAX. You can send in an ad, letter, brochure, whatever. And staff does NOT do this; you get advice from me on what you’ve done well, what you haven’t, and how to improve it. (By the way, a warning: I’m rather blunt. I may hurt your feelings. But I WILL improve what you’re doing!)

As a consultant, Dan applies his “marketing wizardry” and moves with remarkable ease from one field to the next — proving that his methods are universally applicable, although often brought to a particular field for the first time at his urging. His clients include everything from start-up entrepreneurs and small companies to several 100-million and 200-million dollar companies, even two billion-dollar companies, one in the U.S., one in England. Many of these clients have been with Dan continuously for 5, 7, even 10 years. A total of 92% of all clients who have used him in consulting and/or direct-response copywriting capacity once have done so subsequently, repeatedly. One of the interesting business arenas he’s been heavily involved in is the TV infomercial field, where he has consulted with 3 of the 5 largest companies, worked on projects with a long list of celebrities including Florence Henderson and Fran Tarkenton, and been directly involved in the sale of hundreds of millions of dollars of product via TV. His longest continuing client in this industry, the Guthy-Renker Corporation, is famous for its ‘Personal Power’ infomercials with Tony Robbins and the Victoria Principal Skin Care infomercials.

Reason #3: He is a prolific author, with six books simultaneously available in bookstores, including his bestseller, ‘The Ultimate Marketing Plan’ book. (His book, ‘How To Turn Your Ideas Into A Million Dollars’ carries praise from people like Joan Rivers and Al Reis, of Reis & Trout.) Success Magazine has praised his ‘Magnetic Marketing System’. Dan has six business books in the bookstores, a 7th on the way, and his books have received favorable attention in Success, Entrepreneur, and Selling Magazines, numerous trade publications, even USA TODAY. Millions of dollars of his cassette programs and other products have been sold by his own companies worldwide, and products he has co-authored or edited have also been featured in major catalogs like Nightingale-Conant and Sybervision. The “Be Your Own Boss System” he co-authored with Tony Robbins, Fran Tarkenton, and the columnists of Entrepreneur Magazine was featured in its own TV infomercial.

Reason #4: And he is an entrepreneur, who actively, currently lives what he teaches and practices what he preaches. Dan says there are too many experts, authors, and speakers who “sell only in their memories and run businesses only in their nightmares.” He is NOT one of them.

“After attending your seminar in Omaha, we purchased your Magnetic Marketing System. WOW! We used the 3-letter System to sell our Coupon Books. We targeted 1,600 local companies. We sent out our letters about 9 days apart. Our response: Letter #1, 7%; Letter #2, 8%; Letter #3, 3%; total response: 18%!

-Doug Nielson, The Big-O Book, Market Innovators, Omaha, NE

By Now, I’ll Bet You Are “Worrying”
About The Price…..

Your Guarantee: You have EIGHT Weeks or 56 Days to examine everything, use what you wish, and, if for any reason or even no reason, you want a full refund, just return everything and you’ll get your money back immediately. NO questions asked. You do not need a ‘my dog ate my homework story’. No one will ask you any questions at all. No hassle. No ‘fine print’. Simple and straightforward; you are thrilled with what you get in my Kit or you get a full refund. And, incidentally, I’m devoted to the goal of only having satisfied customers. If you’re not going to profit from having my Kit, I really would prefer to buy it back.

Now let me give you an amazing statistic: in 1998 and again in 1999, I sold over One Million Dollars worth of my Magnetic Marketing Kits. This includes sales at speaking engagements, to my corporate clients, and through my publisher’s catalog. All were sold with this same Guarantee. The result: a 96% satisfaction rate. But that doesn’t just mean that 96% of those people kept their Kits…..96% not only kept their Kits but also sent me success reports and testimonial letters, subscribed to my newsletter, attended my advanced seminars, or bought additional Dan Kennedy books, cassettes, courses, or tool kits. I think that fact has to tell you a lot about the results YOU can expect from getting my “secrets” working for you. After all, why would anybody make additional investments in my materials if they weren’t profiting tremendously from their first investment.

– Dennis Babjack, Owner, Washington Street Mercantile

An Incredibly Valuable Fast Action BONUS Offer:

I’ve also reserved a copy of my Special Report “How To Solve All Your Advertising, Marketing & Sales Problems, Fast & Forever” — and the three “Bonus Reports” offered to the first 100 at-event buyers — for you — and you keep that Report and the “Bonus Reports” even if you choose to return everything else for a refund.

The three “Bonus Reports” are extremely powerful:

1. “How To (At Least) Double The Results From Your Yellow Pages, Coupon & Other ‘Print’ Advertising”.

2. “How To Turn Mailing Lists Into Money: Sophisticated Target Marketing Made Simple”. This Report shows you how to obtain the names, addresses, etc. of the people most likely to buy your services or products.

3. “How To Print All The Money You Want Legally”. This Report shows you how to create “lead generation magnets”, “widgets”, and “secondary reason for response”.

So, EIGHT FULL WEEKS or 56 DAYS, unconditional satisfaction guarantee. PLUS all of the Bonus Reports, yours to keep regardless of your decision about everything else. This is the best possible price for this timeless classic from the greatest Marketing Mind around. The full updated Magnetic Marketing package that is the electronic downloadable version that you can use on your Mac, PC or Smart Phone to learn the techniques that have made business people worldwide multimillionaires by simply following the techniques and mirroring them into their own businesses.

And if that wasn’t enough information to get a super successful business, here are some more fabulous bonuses.

An Incredibly Valuable BONUS Offer, not offered with any other Magnetic Marketing program:

I’ve also reserved a copy of my Special Report “How To Solve All Your Advertising, Marketing & Sales Problems, Fast And Forever” — and the three “Bonus Reports” offered to the first 100 at-event buyers — for you — and you keep that Report and the “Bonus Reports” even if you choose to return everything else for a refund.

NEW BONUS #2: “The Science of Getting Rich”

By Wallace Wattles, a classic book for wealth development.

NEWBONUS #3: “Think and Grow Rich”

By Napoleon Hill, who spent over 20 yrs, studying successful entrepreneurs of that time, i.e. Thomas Edison, Henry Ford, Andrew Carnegie, Charles Schwab, and 500 others, to find the common denominator of success, which he put in this best-seller.

NEW BONUS #4: “Purpose, Vision, Goals”

By Bob Proctor (recently featured on CNN, Larry King Live) a great booklet filled with ideas to help you achieve your goals.

NEW BONUS #5: “101 Instant Marketing Strategies To Grow Your Business”

139 pages of great tips and business ideas, in PDF format.

NEW BONUS #6: “The ULTIMATE Fill-In-The-Blanks Headline Swipe File

342 Winning Headlines you can copy and steal, to advertise any business. PDF format

NEW BONUS #7: “Web Sales Letters Supreme”

488 pages of examples of some of the most successful sales letters, ezines, online marketing strategies on the internet today. Here’s are some of contributors:

Yanik Silver
Dr. Ken Evoy
Terry Dean
Mark Joyner
Jonathan Mizel
Bob Silber
Lee Benson
Jimmy Brown
Neal Shearing
Collin Almeida

Plus several pages of Copywriting resources.

NEW BONUS #8: “The Ultimate Collection of Winning Ads and Sales Letters” – by Michael Kimble

This giant 264-page, 8½” by 11″ book is filled from cover to cover with proven, successful direct-response ads and sales letters that have generated MILLIONS of dollars in income. (One letter generated over 7 million cash with order customers!) Anybody and everybody who needs ideas for headlines, guarantees, offers, sales letters, or ads can profit by having this book as a handy helper and reference tool. Many people consider this book to be the ultimate “swipe file”. (in PDF format)

NEW BONUS #9: “Scientific Advertising”

A CLASSIC book by the legendary Claude Hopkins is THE handbook for all top copywriters. David Ogilvy, the famous advertising genius once said, “No one should be allowed to have anything to do with advertising until they have read this book (Scientific Advertising) seven times.” This book is out of print and hard to find. (in PDF Format)

P.S. The new economy means that we need to be speaking to our client regularly or they WILL forget us, plain and simple. The Magnetic Marketing Toolkit will give you start you need to keep in regular contact with your client and help turn them into regular repeat buyers and champions of your business. Take advantage of this risk FREE offer right now.

P.P.S Dont forget to tell your friends, and colleagues….

Click here to get Magnetic Marketing Toolkit – Small Business Customer Building SystemSmall Business Customer Building System at discounted price while it’s still available…

All orders are protected by SSL encryption – the highest industry standard for online security from trusted vendors.

Magnetic Marketing Toolkit – Small Business Customer Building SystemSmall Business Customer Building System is backed with a 60 Day No Questions Asked Money Back Guarantee. If within the first 60 days of receipt you are not satisfied with Wake Up Lean™, you can request a refund by sending an email to the address given inside the product and we will immediately refund your entire purchase price, with no questions asked.



Magnetic Marketing Toolkit – Small Business Customer Building SystemSmall Business Customer Building System

Product Name: Magnetic Marketing Toolkit – Small Business Customer Building SystemSmall Business Customer Building System

Description:

If you are a Sales Professional: How would you like to end cold prospecting once and for all? Possess new, powerful ways to magnetically attract prospects who are pre-disposed to view you as an expert ally and advisor, pre-disposed to buy from you? Put an end to being “screened”, to phone tag? Have qualified prospects eagerly asking you to make time to see them?

If you are a Sales Manager or Marketing Executive: How would you like to cut all the fat, waste, even the uncertainty out of your company’s advertising…..AND…..make your salespeople immensely more productive?

One of my hottest, most in demand speech topics and consulting specialties is — “Magnetic Marketing” — and we get rave reviews from the people who acquire and use my Magnetic Marketing Systems and Strategies. (I’ve enclosed a few.)

I promise you that you, too, will be amazed at the power of my unusual yet proven methods to virtually transform businesses and sales careers from struggle or ‘average’ to meteoric growth and extraordinary success at blinding speed.

If you act quickly, you can put my “marketing wizardry” to work for YOU now, on a zero risk basis.

In this letter, I’m going to tell you exactly what my Systems can do for your business and career.

I Know You May Go To A Lot Of Seminars, Hear A Lot Of Speakers, And Own A Lot Of Books And Tapes. Still, I Outright Guarantee You’ve Never Gotten Your Hands On Anything Quite As Powerful And Practical As My Materials.

I have assembled a product like no other — yes, it includes audio cassettes, but you MUST NOT prejudge it because of that. This is actually a complete “TOOL KIT”…..real tools you take and use in your business. It’s called THE MAGNETIC MARKETING SYSTEMS KIT and you might think of it as a complete, transformational marketing department in a box. Actually, this is such a unique product it is hard to describe, but I’m going to take my very best shot.

There are 6 main, moneymaking “components” in my MAGNETIC MARKETING SYSTEMS KIT — let me walk you through each of them:

Now, here’s the best part: Information and ideas are fine, but let’s bridge the gap to implementation. It turns out that 90% of all businesses and sales careers fit one (or more) of these categories so perfectly…..YOUR business or sales career will match up with (at least) one of these categories so perfectly, you will be able to “steal” and use those “power documents” and strategies outright, just as if they were created for you…..only very minor adaptation necessary! Please pay attention to this point! At each seminar, after each speech, I am surrounded by people, each asking if the Kit applies to this business, that business, each believing theirs to be so ‘different’ it must not be included. So, to repeat: 90% of all businesses and sales careers are covered by this Kit! For most, at least one category is such a perfect match, there’s instant application with little or no creative adaptation.

The Kit covers business-to-business selling situations, to-consumer situations, retail, restaurants, professional practices, real estate, automobile sales, even financial services sales (where there are compliance issues), direct sales and network marketing, industrial, big ticket items, and on and on. And just about everybody who gets this Kit finds one category to be a very close match…..they learn and ‘borrow’ from ALL the materials, AND they are able to instantly and easily apply the tools from the one category best matched to their business.

Included in these Copyright-Free Documents, in one of the business examples, are the now-famous “Giorgio, Romance Director” Letters that I show at most seminars, that every audience falls in love with! You’ve just got to see this “marketing masterpiece”!

In addition to everything I created for you, I have also included 102 — yes, 102! — additional
“Exhibits” that I did NOT create. These came from people just like you, who purchased previous Editions of the Kit, took something, adapted it to their business, then sent it in with a report of extraordinary results.

These Exhibits let you see exactly how business owners, marketing executives, and salespeople have very successfully adapted and used the ‘power documents’ in the Kit. By seeing how they’ve moved the ‘documents’ from one business to another, from a different business to theirs, you can see how to do it too.

Don’t mistake this Kit for a big collection of “form letters”, by the way. SOME of my Marketing Systems are “letter driven”. But virtually EVERY possible media; every effective method of getting your ‘marketing message’ out to your target markets is included in my Systems. My MAGNETIC MARKETING KIT is a comprehensive, integrated package of help with marketing messages, target marketing, and every media and method.

Audio CD #1 “walks” you through every page, every ‘power document’, every tool, every example in the Kit. Sit down for about a half-hour at your desk or kitchen table, with the Kit, listen to this first CD, and you will understand everything in the Kit, where it is, why it’s there, how it is to be used. This way, you quickly set up your own “cafeteria line”, so you can go back through the line…..pick out the strategy and ‘tools’ most relevant to your business right now.….get those up and running, working for you.….then go back through the line and pick another system…..etc.

Oh, and don’t worry about the “how to eat an elephant problem” here — the answer IS “one bite at a time”. This Kit is NOT something you’re going to zip through once, put on a shelf and never go back to. Not at all! It IS a true “tool kit” you’ll keep going back to, time after time, month after month. And each time you choose and put to work a System, a strategy, or tool, you will AGAIN simplify your business, strengthen your marketing, increase your income!

Audio CD’s #2, 3, 4 and 5 give you a fast, crash course in these unusual, powerful marketing strategies. These unique CD’s condense my answers to a full day of interviewing about all of my marketing methods…..it’s a total “brain drain”…..and it’s eminently listenable. I promise you: you’re going to EAGERLY listen to these four CD’s over and over again, making new discoveries every time! If you have business associates, get them to listen to these 4 CD’s, and they’ll instantly have their minds opened to these new approaches.

Audio CD #6 is the “Fast Start CD”. Here, I focus only on a couple of the most powerful, easy to master, easy to implement Marketing Systems you can very quickly see great results from.

You get TWO “2nd Opinion Critique Certificates” — each lets you send any one printed promotional item for your business to me for my personal feedback, by mail or FAX. You can send in an ad, letter, brochure, whatever. And staff does NOT do this; you get advice from me on what you’ve done well, what you haven’t, and how to improve it. (By the way, a warning: I’m rather blunt. I may hurt your feelings. But I WILL improve what you’re doing!)

As a consultant, Dan applies his “marketing wizardry” and moves with remarkable ease from one field to the next — proving that his methods are universally applicable, although often brought to a particular field for the first time at his urging. His clients include everything from start-up entrepreneurs and small companies to several 100-million and 200-million dollar companies, even two billion-dollar companies, one in the U.S., one in England. Many of these clients have been with Dan continuously for 5, 7, even 10 years. A total of 92% of all clients who have used him in consulting and/or direct-response copywriting capacity once have done so subsequently, repeatedly. One of the interesting business arenas he’s been heavily involved in is the TV infomercial field, where he has consulted with 3 of the 5 largest companies, worked on projects with a long list of celebrities including Florence Henderson and Fran Tarkenton, and been directly involved in the sale of hundreds of millions of dollars of product via TV. His longest continuing client in this industry, the Guthy-Renker Corporation, is famous for its ‘Personal Power’ infomercials with Tony Robbins and the Victoria Principal Skin Care infomercials.

Reason #3: He is a prolific author, with six books simultaneously available in bookstores, including his bestseller, ‘The Ultimate Marketing Plan’ book. (His book, ‘How To Turn Your Ideas Into A Million Dollars’ carries praise from people like Joan Rivers and Al Reis, of Reis & Trout.) Success Magazine has praised his ‘Magnetic Marketing System’. Dan has six business books in the bookstores, a 7th on the way, and his books have received favorable attention in Success, Entrepreneur, and Selling Magazines, numerous trade publications, even USA TODAY. Millions of dollars of his cassette programs and other products have been sold by his own companies worldwide, and products he has co-authored or edited have also been featured in major catalogs like Nightingale-Conant and Sybervision. The “Be Your Own Boss System” he co-authored with Tony Robbins, Fran Tarkenton, and the columnists of Entrepreneur Magazine was featured in its own TV infomercial.

Reason #4: And he is an entrepreneur, who actively, currently lives what he teaches and practices what he preaches. Dan says there are too many experts, authors, and speakers who “sell only in their memories and run businesses only in their nightmares.” He is NOT one of them.

“After attending your seminar in Omaha, we purchased your Magnetic Marketing System. WOW! We used the 3-letter System to sell our Coupon Books. We targeted 1,600 local companies. We sent out our letters about 9 days apart. Our response: Letter #1, 7%; Letter #2, 8%; Letter #3, 3%; total response: 18%!

-Doug Nielson, The Big-O Book, Market Innovators, Omaha, NE

By Now, I’ll Bet You Are “Worrying”
About The Price…..

Your Guarantee: You have EIGHT Weeks or 56 Days to examine everything, use what you wish, and, if for any reason or even no reason, you want a full refund, just return everything and you’ll get your money back immediately. NO questions asked. You do not need a ‘my dog ate my homework story’. No one will ask you any questions at all. No hassle. No ‘fine print’. Simple and straightforward; you are thrilled with what you get in my Kit or you get a full refund. And, incidentally, I’m devoted to the goal of only having satisfied customers. If you’re not going to profit from having my Kit, I really would prefer to buy it back.

Now let me give you an amazing statistic: in 1998 and again in 1999, I sold over One Million Dollars worth of my Magnetic Marketing Kits. This includes sales at speaking engagements, to my corporate clients, and through my publisher’s catalog. All were sold with this same Guarantee. The result: a 96% satisfaction rate. But that doesn’t just mean that 96% of those people kept their Kits…..96% not only kept their Kits but also sent me success reports and testimonial letters, subscribed to my newsletter, attended my advanced seminars, or bought additional Dan Kennedy books, cassettes, courses, or tool kits. I think that fact has to tell you a lot about the results YOU can expect from getting my “secrets” working for you. After all, why would anybody make additional investments in my materials if they weren’t profiting tremendously from their first investment.

– Dennis Babjack, Owner, Washington Street Mercantile

An Incredibly Valuable Fast Action BONUS Offer:

I’ve also reserved a copy of my Special Report “How To Solve All Your Advertising, Marketing & Sales Problems, Fast & Forever” — and the three “Bonus Reports” offered to the first 100 at-event buyers — for you — and you keep that Report and the “Bonus Reports” even if you choose to return everything else for a refund.

The three “Bonus Reports” are extremely powerful:

1. “How To (At Least) Double The Results From Your Yellow Pages, Coupon & Other ‘Print’ Advertising”.

2. “How To Turn Mailing Lists Into Money: Sophisticated Target Marketing Made Simple”. This Report shows you how to obtain the names, addresses, etc. of the people most likely to buy your services or products.

3. “How To Print All The Money You Want Legally”. This Report shows you how to create “lead generation magnets”, “widgets”, and “secondary reason for response”.

So, EIGHT FULL WEEKS or 56 DAYS, unconditional satisfaction guarantee. PLUS all of the Bonus Reports, yours to keep regardless of your decision about everything else. This is the best possible price for this timeless classic from the greatest Marketing Mind around. The full updated Magnetic Marketing package that is the electronic downloadable version that you can use on your Mac, PC or Smart Phone to learn the techniques that have made business people worldwide multimillionaires by simply following the techniques and mirroring them into their own businesses.

And if that wasn’t enough information to get a super successful business, here are some more fabulous bonuses.

An Incredibly Valuable BONUS Offer, not offered with any other Magnetic Marketing program:

I’ve also reserved a copy of my Special Report “How To Solve All Your Advertising, Marketing & Sales Problems, Fast And Forever” — and the three “Bonus Reports” offered to the first 100 at-event buyers — for you — and you keep that Report and the “Bonus Reports” even if you choose to return everything else for a refund.

NEW BONUS #2: “The Science of Getting Rich”

By Wallace Wattles, a classic book for wealth development.

NEWBONUS #3: “Think and Grow Rich”

By Napoleon Hill, who spent over 20 yrs, studying successful entrepreneurs of that time, i.e. Thomas Edison, Henry Ford, Andrew Carnegie, Charles Schwab, and 500 others, to find the common denominator of success, which he put in this best-seller.

NEW BONUS #4: “Purpose, Vision, Goals”

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Making Customer Service Effective in the Digital Age

What is Customer Service?

Customer service is an elaborate and interactive process of understanding a customer and fulfilment of his needs as per the company’s resources, capacity and capability for the product sold or service delivered. In this context, the customer’s expectation starts from the time he has purchased the product or subscribed or hired the services. Therefore, customer service is an end-to-end process which begins from the time of sale till the end of life cycle of a product or the service or its usability to the customer. Thus, this concept originates with the customer and ends with the customer.

Synonyms of customer service: customer support, helpdesk, service centre, customer care, troubleshooting team, client service, after sales service, customer helpline.

Customer service is a part and parcel of every organization. For any company to sustain and grow, their focus and efforts have to be channelized towards creation of good customer service team.

Good customer service should aim towards enabling the following:

– Long-time Customer retention

– Loyalty towards Company’s products and services

– This in turn should build a customer’s trust toward the brand

– Enhancing product effectiveness and its value among the competitors

– Translating to higher sales thereby impacting overall revenues positively (due to same customer buying products or services repeatedly or recommending them to his family and friends)

– Resulting in Company saving its cost of customer acquisition on account of customer churn (which is almost 5 times more expensive)

– Strengthening a positive word of mouth and increasing Company’s goodwill and equity

– Leading to less expenditure on advertising, promotion and marketing activities

So, all these efforts will ultimately lead to company’s prosperity and increased market share which is beneficial for its employees and vendors and its longevity.

Nevertheless, an unhappy customer is an opportunity and the company should never lose out on insightful experience through the customer’s feedback to analyse the root cause of the problem that led to poor customer experience. Further, the company should invest time in reviewing their current working mechanism, getting into process reorientation, improving their product or service, it’s features or offers, grooming and training the staff or bridging any gaps that exist as per the customer inputs.

Customer Service Representative, his qualities and the different channels:

Customer service representatives (cse) are the actual brand ambassador for any company since a customer interacts with them on phone, through on-line chat, on company’s website or portal, on e-mail, social media and on-line forums, face to face interaction at service center.

A CSE should therefore:

– Speak to the customer politely

– Listen to him

– Give him respect

– Understand his need or concern

– Empathise

– Finally, most importantly, provide solution or an alternative as per his problem or requirement.

Being polite and humble without resolving customer’s query won’t help. Similarly, giving solution but in a rude tone will also back fire. It’s a viscous circle of expectations. Customer wants everything – politeness, empathy and solution. And he is right as he has paid for the product or the service. Customer is always right and is the king.

A Company has to:

– Keep their CSE motivated.

– They should be trained well in product and soft skills

– They should be able to communicate well with the customer

– Have patience, take ownership and work towards providing resolution to the customer.

Every organization contributes in some way or the other by working for its customers – it could be a B to B (Business) model or a B to C (Customer) model. In the long run, to accomplish its goals, every organization should align customer centricity to its vision and organizational strategy. This is an aspect no Company can afford to miss even a PSU or a Government organization.

Guide to great customer service is extremely simple:

– Remember, it is important to build a good rapport or connect with the customer

– Have qualitative interactions with him

– An intent to solve his problem no matter what.

– Smile while talking to the customer.

– Acknowledge the fact that most of the customers prefer human interaction more than communicating with machines. So, treat the customer the way you would like a service provider to treat you.

Different industries could have different levels of customer engagement as per their business and could have different ways to assess or measure their customer satisfaction.

Customer needs could be different for retail industry with regards to telecom, utilities, logistics, financial, outsourcing, government, healthcare, media, manufacturing, IT, real estate, service industry and so on.

Background of Customer Service: The concept of customer service is as old as early 1800s and it all started with the industrial revolution where products were designed and manufactured as per customer’s needs. However, since then, as we have noticed, customer’s behaviour has been dynamic, unpredictable and influenced by numerous factors, that’s why it is never consistent and is changing even faster than a stock market. Dealing with customers is challenging most of the time as it is like solving a jig saw puzzle every time.

Problems faced in Customer Service due to:

1. Limited authority with each service channel

2. Communication barrier between the customer and the CSE

3. Resolution being awaited from the concerned person/ team

4. Every customer’s problem is unique and expectations could vary to a different degree

5. Less staff available to cater to customers (due to leave, absenteeism, attrition) leading to high pressure

6. Technical or unknown issue (with no timelines or alternative available)

7. Company policy that acts as a hindrance sometimes

8. Lack of knowledge or skill

9. Customer reluctance to accept a resolution

10. Competition leading to higher expectations

How do we gauge effectiveness of customer service?

1. On-line surveys (as part of CSAT tool) as a part of buying a product (mostly asking to rate customer’s experience on E-commerce websites). CSAT is Customer Satisfaction.

2. Surveys at IVR (Interactive Voice Response) as part of CSAT tool

3. Mystery Shopping by posing as a customer

4. Live and remote monitoring of customer interactions (random sampling) and evaluating the quality of each interaction

5. Feedback calls, SMS, e-mails or IVR calls made to the customers to confirm if their query / concern was resolved or not

6. Analysing and taking action basis customer feedback on Website, Social media, Customer Portal

7. Assessing customer’s behaviour towards the brand, its products and services by applying Business Intelligence, Data analytics, Search Engine Optimization and other techniques.

What is CSAT?

Customer Satisfaction Survey is a powerful tool shared by the Service provider with the customer after he has had an interaction with the Customer service representative to rate his experience along with rating on service related parameters including resolution of his problem. This tool is a Voice of Customer that provides an insight on customer’s experience, whether it was as per his expectations and anything that was lacking or could have been done better. For most of the companies, CSAT is linked to the performance ratings of the employees and it impacts their annual bonus and increments. Why not CSAT rating impact everyone in the organization as every employee is expected to do his bit that contributes or adds value to customer’s experience? Thought to ponder.

With digitization, things have completely changed and the transition phase has emerged. Thanks to the changing technology and other strong factors:

1. Customers have become very demanding and so have their expectations increased with ease of technology. They want to control everything through the click of an app. They don’t want to waste their valuable time visiting a Store or a Service Center waiting for their turn unless it is unavoidable. They don’t want to call up the Call Center, wait in the queue and then talk to people who behave like robots reading a script and not as human interface.

2. There is whole lot of competition, which has given world numerous options available online as well as offline and that too cost effective ones. While there is a Big Basket for every Grofer. There is OYO rooms for every Make My Trip and Yatra. There is Amazon for every Flipkart and Snapdeal. There is Ola for every Uber. There is Zomato for every Swiggy and Food Panda and the race is endless. There is a Big Bazaar for every Reliance Fresh. There is a Chroma for every Reliance Digital, and there is a Jio for every Vodafone, Idea and Airtel.

3. With VCs and new investors coming from rest of the world, the business landscape has evolved and grown multiple folds adding to everyone’s benefit including income.

4. Next is obviously, people’s incomes (including disposal incomes) have increased along with the lifestyle. Luxuries have becomes necessities in today’s universe.

5. Government policies inviting foreign funds, FDIs, have been favourable for creating a business friendly and investor friendly climate.

6. Start-up Culture, Tech Parks have been a big hit.

7. Mergers and acquisitions have become a norm of the day.

Thus, technology has bombarded our day-to-day life. Daily Routine has been adapted as per the smart phone and what what’s app demands. Social media has transformed our life completely. Posts on FB, Twitter, and Instagram are dearer than real life friends.

So, if the personal and professional life has transitioned at such a rapid pace in the new millennium and in the last 10 years to be precise, the customer is justified in demanding excellent customer service with better reachability rates.

Sad but true, we are still missing out on several basic and important things that a customer in digital era will need even though he might be the most tech savvy person on this earth.

1. Most of the product Companies and Service providers are lacking in providing personalized services to every customer customized especially keeping his needs in mind. This is a challenge with hundreds of downloads happening every day for most of the Companies.

2. Deciding on the most suitable and preferred blend of touch points or channels of communications available to a customer 24 by 7. A company just cannot rely on FAQs provided on its app for all its customers. Or running analytics engine might not be sufficient for analysing his behaviour. A mere e-mail survey might not gather complete feedback about customer experience. All channels are equally important at different times and for different reasons and for different customers. A farmer using services might still prefer to visit a Service Centre personally while a person whose internet pack is over might just call up the Call Centre.

3. Even Robotics, Machine learning, Artificial intelligence and Chatbot has limitations and cannot answer everything or replace human interactions. Let’s keep that factor in mind. However, in most of the Call Centers, CSEs have a very limited role acting like robots following a script blindly.

4. A help menu inbuilt in an app is a basic necessity but is the organization smart and prompt enough to swiftly engage with the customer on any dissatisfaction or mishappening reported in the app?

5. Is every CSAT survey being looked carefully to arrive at some conclusion? Who takes the ownership and why?

6. Are service commitments still being offered? How often does the Company engage with its customers and to what extent?

7. How about customer education not only about new offers and schemes but also guiding a customer what plan should be appropriate as per his last one year’s expenses or usage?

8. Time to stop and think. With Big Data analytics, internet of things, is the company’s quality of interactions getting improved or deteriorated? How does the customer satisfaction graph look like? How about the turnaround time for resolving a ticket on their Portal or app?

9. How about collaboration with the customer in making their app more useful and customer friendly? Inviting customer’s feedback and suggestions from improvement and not just triggering a request to the customer to follow on FB, Twitter? Ensuring speed, agility, updation of question bank, posting customer ratings + reviews, checking app and portal’s feedback and suggestions on regular basis?

10. How about ensuring adherence to code of conduct and ethical dealing with critical pointers being followed as a mandate: no data leakage, privacy breach, sharing of data with the third party?

11. Keeping the Customer Service employees motivated as happy employees will keep customers happy.

12. Challenge of retaining the customer and building loyalty. With a better offer, each day customer switches to a different Service provider.

Examples where services could improve (though their app is user friendly but few requests where customers cannot rely on app alone)

1. Paytm: For completing KYC (Know Your Customer) process, customer has to visit either the nearest store or paytm person visits the customer for fulfilling the process requirements. These guys seems untrained, lacks helpful attitude and professionalism. Company here lacks setting expectations and training its customer service staff.

2. Ola/ Uber: Their app and Call Center is extremely good. However, since they rely on a third party, sometimes, the cab is not clean, the driver talks rudely or does not follow route shown in maps or comes late for pick -up. In such cases, Cab Companies should have extremely stringent audits and regular checks to catch hold of defaulters.

3. Amazon/ Flipkart: They rely on third party courriers for more than 40% of their consignments and these courier persons give false commitments which leads to delays often. And no one takes ownership of such delays or miss outs.

No matter what the channel of communication is, what customer want?

A. Provide Mobile Access That Simplifies Their Tasks. Customers want and need information.

B. Take Responsibility For Your Business And Its Actions. Your employee made a mistake.

C. Communicate A Solution.

D. Provide The Best Service.

In short, give Them What They Really Want That No One Else Offers



Source by Gaurav Dua

Customer Focus Books | Training Programs >>That’s Customer Focus

Product Name: Customer Focus Books | Training Programs >>That’s Customer Focus

Description:

That’s Customer Focus © 2008 – 2018          Terms of Service               Privacy Policy

Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.

More details about this book are provided below.

If you wish to peek inside this book, you can do so at Amazon.com by clicking here.

You will be able to develop and implement a detailed action plan for how you will maximize customer focus throughout your entire organization, department or team.

At the very least You will be able to:

According to a recent AMEX study, your customers are placing significant emphasis on their service experience with you and this is having a major impact on their buying decisions. The best time to start is right now!

We know you want value for your hard earned cash and you need a good reason before you spend it. Here are ten good reasons based on several independent research studies.

X.  Between 85% and  95% of senior business leaders believe that the next competitive differentiator is Customer Experience.  Implementing a comprehensive Customer Focus Strategy will give you a unique competitive advantage.

IX. Beyond price and quality, your customers value how they are treated. Only 12 -14% of customers leave for product reasons while 68% leave because of poor treatment by employees.

VIII. Only 4% of unhappy customers ever complain; 90% do not bother to complain and simply go elsewhere. Your customers are looking for maximum value when spending their hard-earned cash, particularly in this economy.

VII.  80% of companies believe they deliver a superior Customer Experience however only 8% of their customers agree. Your customers make their buying decisions based on their perceptions of your organization, not your perception.

VI. Companies lose 50% of their “satisfied” customers. “Satisfy” means providing nothing more or less than the customer expects. Customers want to deal with those who demonstrate that their business is valued. Creating a Customer-Focused Culture is a proven strategy for both short-term success and long-term growth.

V.  Keeping your existing customers is cheaper and more profitable than getting new ones. The average value of customers is 8 to 10 times their initial purchase. The cost to attract a new customer is 5 to 6 times the cost to save one.

IV.  The cost of poor service ranges between 25% to 35% of your operating expenses. Aligning internal processes and ensuring every employee understands how he or she contributes to the customer experience will reduce the cost of poor service.

III.  Customer Focus is a profit strategy. Low customer focus companies average a 1% Return on Sales and lose 2% market share each year. High customer focus companies average a 10 -12% Return on Sales and grow 5 – 6% a year.

II.   This book will help you to increase customer retention, create customer loyalty, and ensure sustainable long-term revenue. A 5% increase in customer loyalty will contribute between 25% and 125% directly to your bottom line.

I.  This book provides a detailed roadmap, clear instructions and useful tools which you can use to create and implement your own customer-focused strategy and implementation plan.

Here is what embedding customer focus can do for you.

The research we have studied and our own experience over the past 20 years clearly shows that any organization that chooses to implement a customer-focused strategy will at the very least:

I.       Build long-term revenue

II.      Win customer trust and forge long-term relationships

III.     Keep their customers when times are tough

IV.    Attract new customers  

V.     Differentiate themselves from their competition.

VI.    Bring out the best in their employees

VII.   Maximize operational performance

VIII.  Reduce operating expenses by eliminating the cost of poor service

IX.    Create a competitive advantage

Now That’s Customer Focus!

The practical strategies and detailed instructions in this book can help you to achieve these essential performance improvements.

You will be able to create and implement a customer focus strategy that gets the results you want and need.

So why not get your copy of That’s Customer Focus! today?

That’s Customer Focus!: The Overworked and Under-appreciated Manager’s Guide to Creating a Customer-Focused Organization provides you with all the essential information, examples and tools you will need to transform your organization into one which is truly Customer-Focused.

Whether you are a business owner, executive, manager or supervisor, this book will help you to create or sharpen Customer Focus throughout your entire organization.

Table of Contents and Outcomes

Chapter 1:   Customer Focus 101

 Chapter 2:  What is a Customer-Focused Organization?

Chapter 3:  Creating a Shared Vision and Service Values

Chapter 4:  Service Comes From Within

Chapter 5:  Customer-Focused Leadership

Chapter 6:  Training and Selection

Chapter 7:  Know Your Customers

Chapter 8:  Know Your Competition

Chapter 10:  Service Standards

Chapter 11:  Pro-Active and Effective Recovery

Chapter 12:  Reward and Recognition

Chapter 13:  Measuring Operational and Service Quality

Chapter 14:  Conclusion and Critical Action Items Checklist

Consultants would charge you hundreds if not thousands of dollars for the knowledge we provide you is this incredible resource.

Workshops also available!

Five amazing workshops and an online program to help you create and sustain customer focus in your organization.

Click here to find out more

2. Every employee understands how this leads to customer retention, customer loyalty, customer advocacy and sustainable profitability.

3. Every action you and your employees take is based on a relentless commitment to meeting and exceeding customer expectations each and every day.

4. You constantly listen to the voice of your customers and change the way you do business in order to continually make it easier for your customers to do business with you.

5. You know your customer touch points and supporting internal processes and you constantly evaluate and improve these to reflect what your customers value.

6. Every one of your employees understand what he/she must do and is empowered to act in a manner which adds value to every interaction with both the paying customer and those within the organization that rely on them for their work.

… That’s Customer Focus!

You will find out  why each of these six outcomes are important and learn how to create and implement a practical and hands-on plan for achieving them in order to maximize customer focus.

Based on 20 years of hands-on practical expertise and extensive research of proven best practices, this book will enable you to develop and implement a comprehensive action plan for embedding customer focus throughout your entire organization, department or team.

We explain how to use proven “customer focus” best practices so you can:

Click here to view the table of contents and outcomes from each chapter.

Our e-book version is available through Clickbank.com. And, when you purchase our e-book you also get a 60 day money back guarantee which is as follows: . “ClickBank sells our products – they are a trusted online retailer specializing in digitally delivered products.”. ClickBank will, at its option, replace or repair any defective product within 60 days from the date of purchase. After 60 days all sales are final. ClickBank does reserve the right to alter or revise its return policy at any time.”

Video of TV interview with the author. Run time is 4 minutes.

Links to other topics on this page

What will this book enable you to do?

What are the Benefits of Customer Focus?

View the Table of Contents

Here are just a few reasons.

Customers consider their overall service experience to be more important than ever.

The need to embed customer focus throughout your organization is greater than ever. (Amex  Global Service Barometer)

This book gives you the facts on why customer focus is a winning business strategy.

You will learn what you need to do to deliver exceptional service, retain customers, earn customer loyalty, recover pro-actively and listen to the voice of the customer and  you will be able to use the detailed instructions in this book to transform your organization into one with exceptional customer-focus!

If you want more reasons, read on.

Workshops also available!

Five amazing training programs to help you create and sustain customer focus in your organization.

Click here to find out more

Want to find out how Customer-Focused you are?

Click here and complete a free online assessment to determine your current level of customer focus.

Want to find out how Customer-Focused you are?

Click here and complete a free online assessment to determine your current level of customer focus.

Click here to get Customer Focus Books | Training Programs >>That’s Customer Focus at discounted price while it’s still available…

All orders are protected by SSL encryption – the highest industry standard for online security from trusted vendors.

Customer Focus Books | Training Programs >>That’s Customer Focus is backed with a 60 Day No Questions Asked Money Back Guarantee. If within the first 60 days of receipt you are not satisfied with Wake Up Lean™, you can request a refund by sending an email to the address given inside the product and we will immediately refund your entire purchase price, with no questions asked.



Presenter - Responsive Email Template + Online Editor

Presenter – Responsive Email Template + Online Editor


Presenter – Responsive Email Template Features

  • Free Lifetime Updates and Support
  • Fully Responsive – Just check how great it works on mobile devices
  • MailChimp Compatible File
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  • PSD Photoshop File Included
  • Drag and Drop Online Builder
  • Duplicate or Hide Modules
  • Tested With Litmus and Email on Acid
  • Clean Commented Code
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  • HTML Without Tags Version
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Files Included

  • MailChimp Compatible File
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  • PSD Photoshop File

Email Services Compatibility

  • MailChimp
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  • iContact
  • FreshMail
  • Tested With Litmus and Email on Acid
  • Mobile Responsive
  • And More!

Compatibility

  • Gmail
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  • Apple Mail
  • Android
  • AOL Mail
  • Microsoft Outlook
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  • Mozilla Thunderbird
  • iPhone, iPod & iPad
  • Lotus Notes 8
  • Lotus Notes 8.5
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  • And all clients that render valid HTML

Notes

  • Outlook doesn’t support the background it will be replaced by a solid color background.
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Support

If you have any question, feel free to contact me via this email hyperpix.net[at]gmail.com and ask your question.

In the end we are thankful for purchasing our products and your trust. If it is possible, rate this product. We will be very grateful of you rates.


Source

Wordpress Smart Testimonial Carousel

WordPress Smart Testimonial Carousel


Smart testimonial Carousel is a easy-to-use and testimonials management system for WordPress. This plugin will help you to display easily attractive and eye catching unlimited testimonials in multiple ways anywhere (like post, page, sidebar, and widget) of your site using short code. This plugin allow admin to create testimonial Carousel based on testimonial category and also allow unlimited short code with different color.












Google Customer Reviews for Woo-commerce

Google Customer Reviews for Woo-commerce


Support Woo-commerce, wp-ecommerce, and Jigoshop eCommerce.

Increase sales with Google’s seal of approval.

Google Customer Review is a Trustmark that increases sales by improving shoppers confidence. Display your Google Customer Reviews badge on your Website by installing the plugin and set your merchant account id, You can select a custom position for the Google certified shop badge from the back-end.

Google Customer Reviews is available in the following countries:

  • Argentina
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This is WordPress based plugin support woo-commerce, Jigoshop eCommerce and Wp-ecommerce based stores.





Magento Customer Tracker

Magento Customer Tracker


This extension will help you understand customer behaviour. Track customers and get the following information:

– Ip Address
– Country
– Browser
– URL Refferer
– Host Refferer
– Platform
– User Agent
– Registered User Email Address
– Datetime

Feature:
– Very Easy Installation & Configuration
– Open Source
– Export to CSV/Excel
– Sortable & Searchable